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Cricket Earns its Third Straight J.D. Power Award for Purchase Experience


ATLANTA, August 13, 2020 — J.D. Power released its 2020 U.S. Wireless Purchase Experience Non-Contract Performance Study Volume 2, and Cricket Wireless, with 860 points, earned the top spot among all non-contract full-service carriers. This is the third time in a row Cricket has finished first in their segment and is Cricket's fourth J.D. Power award out of the last five Purchase Experience studies.

"Although winning the top spot has always been an honor, this win is extra special," said John Dwyer, President of the AT&T Prepaid Portfolio (which includes Cricket Wireless). "Like the rest of the country, our team worked tirelessly to adjust to the challenges of the COVID-19 pandemic. They delivered critical services to our customers in a safe environment, while looking after the health and safety of our employees and Authorized Retailers. This award reinforces that our customers appreciate the job we're doing-and I couldn't be more proud."

Headquartered in Atlanta, Cricket earned this award by outscoring the non-contract full-service segment average by 11 points, according to the study. Now in its 17th year of publication, the U.S. Wireless Purchase Experience Non-Contract Performance Study evaluates the experience of customers who use any one of three purchase channels: phone calls with sales representatives, visits to a retail wireless store, or online/website.

Los estudios miden la satisfacción en la experiencia de compra en seis áreas (en orden de importancia): representantes de ventas en tiendas, sitio web, ofertas y promociones, representantes de ventas por teléfono, tiendas físicas y costo del servicio.

The studies were fielded from January through June 2020. For J.D. Power 2020 award information, visit jdpower.com/awards.

Acerca de Cricket Wireless
Cricket se concentra en generar sonrisas mediante una conexión importante por vez. We offer an easy and high-quality wireless experience on our reliable nationwide network. Nuestros planes de servicio sencillos, económicos, incluyen impuestos mensuales y no requieren un contrato anual. Nuestros clientes también pueden aprovechar desde teléfonos básicos hasta de primeras marcas a precios económicos.  As of the end of Q2 2020, the AT&T Prepaid Portfolio, which includes Cricket Wireless, was the fastest growing prepaid provider in the United States over the past year. Visita cricketwireless.com para conocer más o buscar la tienda más cercana. Stay up-to-date with the Cricket Newsroom, and connect with us on Facebook, Instagram, Twitter and YouTube. Sonríe, Estás en Cricket.

Cricket is a subsidiary of AT&T Inc. © 2020 Cricket Wireless LLC. Todos los derechos reservados. Cricket y el logotipo de Cricket son marcas registradas con licencia de Cricket Wireless LLC.