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Sala de Prensa

A Message from Our President John Dwyer

For 21 years, Cricket Wireless has made it a priority to put the needs of our customers first. As a subsidiary of AT&T, Cricket is part of a global network that has extensive experience planning for and responding to a variety of crises.

The COVID-19 pandemic is unlike anything we've experienced before. It has affected each of us personally in many ways and, as a company, it has challenged our ability to deliver the award-winning customer service our customers have come to expect.

Our Employees

Staying connected to family and friends is essential, especially in times of adversity. Here are a few measures we've taken to help ensure the safety and health of our employees while also addressing customers' needs:

  • Safely transitioned non-retail employees to working from home
  • Modified store hours so we can serve the public with fewer employees in the stores each day
  • Changed our operating model to ensure a safe, clean environment for front-line employees as well as customers
  • Instituted enhanced compensation for front-line retail employees
Our Authorized Retailers

Because the connectivity we provide is so critical during this time, our retail stores are deemed essential businesses, which enables us to be there when customers need us.

Many of our Cricket Wireless retail locations are operated by independent authorized retailers. Like many small businesses, they're facing challenges they've never seen before. In this difficult environment, they too have attempted to care for their employees, customers, and communities while planning for the long-term health of their business. We commend them for their dedication and commitment to serving the community as we navigate these difficult times.

Keeping You Connected

The COVID-19 pandemic has forced many of us to reevaluate how we socialize and how we spend.

Most Americans are currently under sheltering-in-place orders, only venturing outside of their homes for essential needs. Our dedicated employees are working around the clock during this critical time to help ensure the reliability of our network so you never have to miss a video chat with a loved one, a virtual birthday celebration with friends or a late-night viewing of your favorite streaming content.

And for our customers looking to reduce their monthly spending, Cricket recently introduced new relief offers to help ease some costs without sacrificing connectivity.

Answering the call

Not surprisingly, since the outbreak of COVID-19, our Customer Care team has been inundated with calls, resulting in longer wait times. We understand this may be frustrating for our customers, but our employees have risen to the occasion and, together, we will get through this better than before.

Over the past two weeks, additional employees went through an accelerated training program and are now equipped to assist our Care teams. This is a tremendous show of teamwork. Thank you for stepping up and continuing to go above and beyond.

To our valued customers, thank you for your patience and understanding. Please continue to stay safe and follow the CDC recommended guidelines for COVID-19. We promise to continue to do our part.

Please visit www.cricketwireless.com/newsroom to keep up with how Cricket Wireless is working to keep our customers and communities healthy and connected. #ConnectedTogether