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Cricket Wireless Ocupó el Puesto Número 1 en el Estudio de J.D. Power de Atención al Cliente de Proveedores de Servicios Celulares Sin Contrato Volumen 2
Cricket Ocupa el Primer Lugar con un Puntaje más Alto que el Promedio de la Industria

    ATLANTA, 1 de Agosto de 2019 /PRNewswire/ -- J.D. Power released its 2019 U.S. Wireless Customer Care Non-Contract Full-Service Study Volume 2, and Cricket Wireless, with 829 points, earned the top spot among all non-contract full-service carriers.  This award marks Cricket's third J.D. Power award and follows it's #1 ranking in the J. D. Power Wireless Customer Care Non-Contract Full-Service Volume 1 study released earlier this year.

     

     

    Atlanta-Cricket Wireless ganó este premio al superar el promedio de la industria de servicios completos sin contrato en 14 puntos, según el estudio.

    "Winning the J.D. Power Award for Customer Care is a huge accomplishment for the Cricket team. It's direct feedback from our customers that shows what we are doing is working," said John Dwyer, Presidente del Portfolio de AT&T Prepaid (que incluye Cricket Wireless). "Providing customers with an experience that leaves them smiling drives everything we do at Cricket. Our employees work to solve customer issues quickly while being friendly and respectful. It's a simple formula - we work tirelessly to maintain this responsive and effective environment every day."

    Dwyer added, "It's not a coincidence that Cricket won this award and also drove AT&T's Prepaid Portfolio to be the fastest-growing prepaid provider in 2017, 2018 and the first quarter of 2019. Great experiences lead to customer loyalty and growth."

    The 2019 U.S. Wireless Customer Care Non-Contract Full-Service Performance Study - Volume 2 is based on responses from 1891 customers who contacted their carrier's customer care department within the past three months. The studies evaluate customer care experiences across 12 different customer care channels: phone customer service reps, in-store contact, online chat, email, social media post, carrier app question post, automated telephone systems, website search, social media search, user forum, video from carrier, and carrier app search.

    Los estudios se realizaron desde Enero hasta Junio 2019.

    Acerca de Cricket Wireless

    Cricket brings more value with a simple, smarter, friendly wireless experience on our reliable nationwide 4G LTE network that covers more than 99% of Americans.* Our easy-to-understand and affordable service plans include monthly taxes and don't require an annual contract. And our top-brand phones at affordable prices give our customers something to smile about. Visita cricketwireless.com para conocer más o buscar la tienda más cercana. Stay up-to-date with the Cricket Newsroom, and connect with us on Facebook and Twitter.

    Cricket es una subsidiaria de AT&T Inc. Cobertura no disponible en todas las áreas. © 2018 Cricket Wireless LLC. Todos los derechos reservados. Cricket y el logotipo de Cricket son marcas registradas con licencia de Cricket Wireless LLC.

    *Basado en cobertura general en EE. UU. Se requiere equipo compatible. Cobertura no disponible en cualquier lugar. La cobertura 4G LTE no es equivalente a la cobertura de red general.

     

     

    FUENTE Cricket Wireless