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Cricket Wireless Ranked #1 in J.D. Power 2020 Wireless Purchase Experience Non-Contract Full-Service Study Volume 1
Cricket lands its third J.D. Power Award for Purchase Experience out of the last four studies

 

ATLANTA, Feb. 20, 2020 -- J.D. Power released its 2020 U.S. Wireless Purchase Experience Non-Contract Full-Service Study Volume 1, and Cricket Wireless, with 855 points, earned the top spot among all non-contract full-service carriers. This is the second time in a row Cricket has finished first in the Purchase Experience study and is Cricket's third J.D. Power award out of the last four Purchase Experience studies.

Atlanta-based Cricket Wireless earned this award by outscoring the non-contract full-service industry average by 9 points, according to the study.

"2019 was quite a year and 2020 is already starting off with a big win" said John Dwyer, President of the AT&T Prepaid Portfolio (which includes Cricket Wireless). "Our job isn't just to sell phones, it's about building relationships with our customers while providing them the best value. This award is a direct reflection of how our customers feel about us."

Dwyer added, "It's not a coincidence that Cricket won this award. The AT&T Prepaid Portfolio has been the fastest-growing prepaid provider since 2017. Great experiences lead to customer loyalty and growth."

Now in its 17th year of publication, the U.S. Wireless Purchase Experience Non-Contract Full-Service Study evaluates the experience of customers who use any one of three purchase channels: phone calls with sales representatives, visits to a retail wireless store, or online/website.

Los estudios miden la satisfacción en la experiencia de compra en seis áreas (en orden de importancia): representantes de ventas en tiendas, sitio web, ofertas y promociones, representantes de ventas por teléfono, tiendas físicas y costo del servicio.

The studies were fielded from July through December 2019. Si deseas conocer más información sobre los premios J.D.Power 2020, visita jdpower.com/awards.

Acerca de Cricket Wireless

Cricket se concentra en generar sonrisas mediante una conexión importante por vez. We offer an easy and high-quality wireless experience on our reliable nationwide network. Nuestros planes de servicio sencillos, económicos, incluyen impuestos mensuales y no requieren un contrato anual. Nuestros clientes también pueden aprovechar desde teléfonos básicos hasta de primeras marcas a precios económicos.  AT&T’s Prepaid Portfolio, which includes Cricket Wireless, is the nation’s fastest-growing prepaid provider since 2017*. Visita cricketwireless.com para conocer más o buscar la tienda más cercana. Stay up-to-date with the Cricket Newsroom, and connect with us on Facebook, Instagram, Twitter and YouTube. Sonríe, Estás en Cricket.