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Sala de Prensa

2018 Hurricane Season Updates
    Have a Plan.  Be Safe

    10/22/18, 6:15pm ET: MICHAEL UPDATE #4

    As communities in Florida continue to recover from the aftermath of Hurricane Michael, Cricket is extending payment due dates to October 29, 2018 for customers in Bay and Jackson counties.

    Customers eligible for this benefit will receive a text message if they are in an affected area.

     

    10/15/18, 7:30pm ET: MICHAEL UPDATE #3

    As our communities continue to recover from the aftermath of Hurricane Michael, Cricket is extending payment due dates to October 22, 2018 for customers in Bay, Gadsden, Jackson and Washington counties in Florida, and in Decatur County, Georgia.

    Customers eligible for this benefit will receive a text message if they are in an affected area.

     

    10/12/18, 5:32pm ET: MICHAEL UPDATE #2

    As many deal with the aftermath of Hurricane Michael, Cricket is extending payment due dates to October 15, 2018 for customers in the following 11 counties who can’t get to a store to pay their bill:

    • Alabama: Houston County
    • Florida, Bay, Gadsden, Jackson, Leon, and Washington Counties
    • Georgia: Colquitt, Decatur, Grady, Thomas, and Tift Counties

    Customers eligible for this benefit should receive a text message if they are in an affected area.

     

    10/10/18, 1:15pm ET: MICHAEL UPDATE #1

    As Hurricane Michael approaches the Gulf Coast of Florida, with the potential to affect southern Alabama and Georgia, Cricket is extending payment due dates for those who can't get to a store to pay their bill to October 12, 2018. Customers eligible for this benefit should receive a text message if you are in an affected area.

     

    Store staff and employee safety in the affected areas is our top priority. Some stores in North FL, Southeast AL, and Southern Georgia are currently closed, so please call before visiting a location.

     

    We are ready to support affected communities, and AT&T’s arsenal of disaster response equipment and personnel on standby to help respond quickly following the storm.

     

    Remember to bookmark this page for additional updates as Michael makes landfall.

     

    09/17/18, 8:10pm ET: FLORENCE UPDATE #2

     As tropical depression Florence continues to move further inland, Cricket is extending payment due dates for those who can't get to a store to pay their bill to September 20, 2018. Customers eligible for this benefit should receive a text message if you are in an affected area.

    Store staff and employee safety in the affected areas is our top priority. Some stores in areas of North Carolina and South Carolina are currently closed, so please check your local store Facebook page or check the store locator on our website for the latest store hours information.

    We are also supporting affected communities by preparing disaster relief kits that include chargers, first aid kits, active devices for calls or loan, bottled water and more.

     

    Remember to bookmark this page for additional updates.

     

    09/13/18, 5:28pm ET: FLORENCE UPDATE #1

    As Hurricane Florence approaches the eastern U.S. coast, our thoughts and prayers are with those in the area while preparing for this severe storm.

     

    Store staff and employee safety in the affected areas is our top priority. Many stores in the coastal areas of North Carolina and South Carolina are currently closed, so please check your local store Facebook page or check the store locator on our website for the latest store hours information.

     

    For those who can’t get to a store to pay their bill, Cricket is extending payment due dates for affected customers September 14-17, 2018.

     

    We are also supporting affected communities by preparing disaster relief kits that include chargers, first aid kits, active devices for calls or loan, bottled water and more.

     

    Remember to bookmark this page for additional updates as Florence makes landfall.

     

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    05/25/18

    Cricket Wireless is committed to keeping its customers connected during the upcoming hurricane season, and our parent company is working hard to ensure our reliable nationwide network stays that way even as the first storm of the 2018 Atlantic Hurricane is forming.

     

    Bookmark this page for updates throughout this year’s hurricane season for impact updates and other useful information.

     

    And as we prepare on our end, so should you. If you live in a hurricane prone area, make plans for a potential evacuation or shelter-in-place, and remember the following:

    • Save your smartphone’s battery life. In case of a power outage, extend your device’s battery life by putting it in power-save mode, turning off Bluetooth and Wi-Fi, deleting apps or putting your phone in Airplane Mode. This may prevent you from using certain features, but it will ultimately save battery power.
    • Mantén tus equipos móviles con carga. Asegúrate de tener otra forma de cargar tu smartphone si se corta la energía. 
    • Mantén tus equipos móviles secos. Our mobile phones can be a lifeline during a storm. Para proteger el tuyo, consérvalo en un estuche resistente al agua, un estuche impermeable flotante o una bolsa de plástico. Un cargador para auto o una batería de respaldo pueden resultarte útiles. Si tienes varios equipos que necesitas mantener con carga, considera utilizar una batería de respaldo que tenga varios puertos.
    • Guarda una copia de seguridad de la información importante y protege los documentos críticos. Back up insurance papers, medical information and the like to the Cloud or your computer. Si utilizas el almacenamiento en la nube, podrás acceder a tus datos desde cualquier equipo conectado.
    • Diseña un plan de comunicaciones para la familia. Choose someone out of the area as a central contact, in case your family is separated. Y, sobre todo, practica el plan de emergencia con anticipación.
    • Almacena los contactos de emergencia en tu celular. Numbers should include the police department, fire station, hospital and family members.
    • Transfiere tu número fijo a tu número móvil en caso de evacuación. Como la transferencia de llamadas se basa en la oficina central de telefonía, recibirás las llamadas a tu teléfono de línea fija aunque el servicio de telefonía local esté cortado. Si la oficina central no funciona, pueden resultar útiles los servicios como el correo de voz y la transferencia de llamadas.
    • Realiza el seguimiento de la tormenta en tu equipo móvil. Si se corta la energía en tu hogar durante una tormenta, puedes usar tu equipo móvil para acceder a los informes sobre el pronóstico del tiempo local.
    • Take advantage of the camera on your smartphone. Be sure to use the camera on your phone to take, store and send photos and video clips of damage to your insurance company.
    • Utiliza la tecnología basada en la ubicación.  These services can help you find evacuation routes and track a lost family member’s mobile phone.
    • Be prepared for high call volume and keep non-emergency calls to a minimum. If there is severe weather, chances are many people will be trying call at the same time. This may create network congestion. If you get a “fast busy” signal on your wireless phone or a slow dial tone on your landline phone, hang up, wait several seconds and then try again.
    • Try texting vs. calling. Because it requires fewer network resources, text messages may go through more quickly than voice calls.