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Hurrricane Matthew Updates

     

    UPDATE (10/10/16, 12:53pm ET): Overall, our network performed well during Hurricane Matthew. In Florida, wireless service has been restored to nearly all affected areas. Some customers may be experiencing issues with their wireless services in coastal areas in GA, NC and SC. Technicians were prepared for storm-related issues and are working to restore service to affected areas as quickly and safely as conditions allow. We are monitoring our network closely and will continue to coordinate with emergency management officials and local utility companies.

     

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    UPDATE (10/8/16, 3:53pm ET): Overall, our networks in Florida, Georgia, and the Carolinas are performing well so far during Hurricane Matthew. Some customers may be experiencing issues with their wireless services in a limited number of areas along the coasts in FL, GA, NC and SC. Technicians have been preparing for storm-related issues and are working to restore service as quickly and safely as conditions allow. We are monitoring our network closely and will continue to coordinate with emergency management officials and local utility companies.

     

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    UPDATE (10/7/16, 6:17pm ET): To help residents stay connected, we are delivering 1,500 portable phone chargers to evacuation centers in impacted areas of Florida, coastal Georgia and the Carolinas.

     

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    UPDATE (10/7/16, 2:07pm ET): Overall, our Florida networks are performing well so far during Hurricane Matthew. Technicians have been preparing for storm-related issues and are working to restore service as quickly and safely as conditions allow. We are monitoring our network closely and will continue to coordinate with emergency management officials and local utility companies.

     

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    UPDATE (10/7/16, 9:59am ET): The safety of our employees, our retailers and our customers is our number one priority. Las tiendas en las zonas afectadas por el huracán Matthew permanecerán cerradas hasta que las autoridades locales consideren que es seguro volver a abrir. If you need assistance with your service, please visit cricketwireless.com, download the myCricket app, dial 611 from your phone or call us at 1-800-CRICKET (274-2538).  Para hacer un pago, también puedes usar Quick Pay en línea.

     

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    Check this page for updates on impacts to service due to Hurricane Matthew hitting the southern East Coast.

     

    Stay safe and remember to take these precautions. And if you’re asked to evacuate, please do!