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Hurricane Dorian Updates

UPDATE (09/10/19, 9:00am ET)

We're happy to report all stores in areas affected by Hurricane Dorian are open today and operating as usual. Please be sure to visit our store locator page to confirm store hours.

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UPDATE (09/05/19, 3:15pm ET)

Customers in areas of Georgia, South Carolina and North Carolina impacted by Hurricane Dorian will receive a notification that their current payment due date has been extended to Monday, 9/9/19. 

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UPDATE (09/02/19, 9:14pm ET)

Our thoughts are with everyone impacted by Hurricane Dorian. Customers in these areas will receive a notification that your current payment due date has been extended to Friday, 9/6/19.

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*Bookmark this page for updates on impacts to service due to Hurricane Dorian

Hurricane Dorian is expected to reach Coastal Florida, Georgia and South Carolina. Cricket is ready with our disaster response equipment and personnel on standby.

We're currently topping off generators at our cell sites with fuel. The sites are equipped with high-capacity back-up batteries. We have staged emergency response equipment and technicians in strategic locations, if needed.  Our national reliability center is monitoring outages for quick action.

The safety of our employees, retailers and customers is our number one priority. Locations in the areas affected by Hurricane Dorian will remain closed until local authorities have determined it safe to reopen.   

If you need assistance with your service, please visit cricketwireless.com, download the myCricket app, dial 611 from your phone or call us at 1-800-CRICKET (274-2538).  Para hacer un pago, también puedes usar Quick Pay en línea.

Please be sure to visit our store locator page before heading out to confirm the store is open. Stay safe and remember to take these precautions!