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Sala de Prensa

Cricket Wireless Hurricane Delta Updates

UPDATE (10/09/20) 5:32pm ET
Customers in areas affected by Hurricane Delta will receive a notification that we are giving you more time to pay your bill - extending your current payment due date to 11:59PM on October 12, 2020. Customers should refer to their text notification for confirmation of their due date extension. Your normal bill cycle does not change. You can dial *PAY on your phone to easily make a payment with a credit card. If you've already made a payment, thank you.

Please be aware that some Cricket retail stores may be closed as the storm passes through. If you need to find your nearest Cricket Wireless store location, please be sure to visit our store locator page.

Earlier this year, forecasters predicted that the 2020 Hurricane Season would be another busy year in the Atlantic Basin. They were right.

As Hurricane Delta makes landfall today, our thoughts are with everyone impacted. We are working hard to keep you connected.

To help prepare, Cricket encourages you to consider the following tips:

  • Save your smartphone’s battery life. In case of a power outage, extend your device’s battery life by putting it in power-save mode, turning off Bluetooth and Wi-Fi, deleting apps, or putting your phone in Airplane Mode. This may prevent you from using certain features but will ultimately save battery power.
  • Keep your mobile devices charged. Be sure to have another way to charge your smartphone if the power goes out. A car charger or back-up battery pack can come in handy. If you have multiple devices to keep charged, consider a multi-port back-up battery pack.
  • Keep your mobile devices dry. Mobile phones can be a critical lifeline during a storm. To protect yours, store it in a water-resistant case, floating waterproof case or plastic bag.
  • Back up important information and protect vital documents. Back up insurance papers, medical information and the like to the cloud storage or your computer. With cloud storage, you can access your data from any connected device.
  • Have a family communications plan. Choose someone out of the area as a central contact in case your family is separated. Most importantly, practice your emergency plan in advance.
  • Store emergency contacts in your mobile phone. Numbers should include the police department, fire station, hospital, and family members.
  • Forward your home number to your mobile number in the event of an evacuation. Because call forwarding is based out of the telephone central office, you will get calls from your landline phone even if your local telephone service is down. If the central office is not operational, services like voicemail and call forwarding may be useful.
  • Track the storm on your mobile device. If you lose power at your home during a storm, you can use your mobile device to access local weather reports.
  • Bookmark this page for updates on impacts to service due to Hurricane Delta